We're sorry to say but we do not have a way at this time to look up users and help reconnect when these issues occur.
You can always try posting on our forum: https://songpop.zendesk.com/entries/22803982-lost-contact-with-an-opponent
We hope you find your opponent and have many more fun challenges! Please don't hesitate to contact support@songpop.zendesk.com if you have any further questions, we are here to help!
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